Data Privacy Policy

We are authorized to operate as IPS in attention to the provision of aesthetic and cosmetology services, Centro Contra Efectos de la Edad S.A.S – Céu, for which we inform our users, suppliers, partners and other interested parties, about the right to protection of their personal data.

These have been collected through our different communication channels such as: Contact on the website, emails, purchasing processes, invoicing and reception, identification data form for medical history, telephone communication, participation in brand activations and social networks.

Our data processing policies and the mechanisms through which we make use of these data are completely secure and confidential, since we have the appropriate technological means to ensure that they are stored in such a way that they cannot be easily accessed by third parties.

In compliance with the provisions of the Statutory Law 1581 of 2012, by which the provisions for the protection of personal data and its regulatory decree 1377 of 2013 are dictated, Céu, considered as the responsible and/or in charge of the processing (collection, storage, use, circulation or deletion) of personal data and sensitive data included in its database, requires your authorization to continue with the use of your stored personal information.

As the owner of your personal data, you have the right to know, update, rectify or delete the information collected in our database, in the terms established in the current regulations and in the policies of treatment of information of Céu.

We want to continue communicating with you in an efficient way: If you want your data to be updated or rectified in our database, we ask you to express it formally to the email, likewise if you want to delete your data write us an email within thirty (30) working days; otherwise, we will consider that you authorize us to use them for the following purposes:

  • Inform you about topics of interest related to the service.
  • Respond to your requests regarding operational issues, provision of our services, complaints and claims, among others.
  • Inform you about new products and/or services.
  • Inform you about the status of your obligations.
  • Inform you about changes in our products and/or services.
  • Evaluate the quality of our products and/or services.
  • Conduct internal studies.

The means by which we communicate with you are:

  • E-mail address
  • Text messages
  • Whatsapp
  • Redes sociales
  • Telephone line
  • Among others
  • Conduct internal studies.

This document refers exclusively to the aforementioned and does not relate to the information contained in the medical records, since the data and information provided therein retain their mandatory, reserved, confidential and totally private nature (Resolution 1995 of 1999).

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